At Legacy Home Décor, our goal is to make you feel welcome and special the moment you walk in the door. We want that same welcoming feel for our online shoppers as well and do our best to accommodate your needs, questions and making you feel a part of the Legacy family even if from afar. We genuinely care about our customers, how we can assist them achieve their goals for their home, what’s going on in their lives and how we can become better and improve the value we bring them. When you arrive at our store, our staff member is eager to greet you with a smile and a helping hand. As a small business we have a family-like relationship with our customers that we’ve come to know well over the years, so we are always happy to visit with them. A new customers first time in the store, we make certain you feel welcomed, assist you and ask any questions without smothering you, but allowing you to wander throughout the store and be creatively inspired by the beautiful aesthetics surrounding you. We ask our new customers how you heard about Legacy and we’re truly ecstatic you came to visit the store. We want to ensure that your visit in the store is a service that you enjoy, feel at ease shopping without pressure and have an overall fun shopping experience with us!
48 HOUR GUARANTEE
Customer service at Legacy Home Décor is our utmost priority at all times! Serving our customers well with efficiency, promptness and quality service is at the top of our list. As we sell a large majority on social media and on our website, our goal is to have it ready in the store for pick up the following day (with the exception of custom order and pre-ordered items that haven’t physically arrived yet). We also ship to customers all over the continental U.S. and our shipping policy is a 48 hour turnaround for it to leave our door and head the customer’s way. The quicker we can get it into the customer’s hands, the happier they are to get their home décor, gifts, etc. ready to display in their home or gift giving. They value this service as much as we do, even with keeping our shipping costs as minimal as possible. Prompt shipping is an important part of Legacy as we do have many customers that don’t live locally, but continue to support and shop with Legacy because of the unique finds we offer and the unparallel customer service experience we deliver! Our customers love the fact that they can buy with us online, whether it be through the website or social media and get their goodies on the way to them quickly or have the convenience of picking up in the store as well. Serving our customers with the best possible service continues to be a daily priority.
ONLINE PRESENCE – HOW TO ORDER ONLINE
Legacy Home Decor is heavily embedded in social media through Pinterest, Facebook and the store website.
Legacy New Arrivals Facebook Group
This group features newly arrived, pre-order and highly-anticipated, popular restocked items for sale. You can find the latest on sales, events, contests, exciting news and, yes, even the occasional, humorous videoed antics of store employees caught on camera in this group of over 10k members. If you enjoy behind the scenes footage and want to get to know our small business staff on a personal level…this group is the one to join! An added bonus is that this group is a private group. As you are online shopping…no one can see what you’re up to except other group members. I’m not advocating for one side or the other, but I’ve “heard” that many women really appreciate this feature because their husband can’t see them shopping online and nag about their spending lol. If you see something you would like to purchase in this group – simply comment on the picture with your email address and within minutes you will have an invoice in your email inbox. Once you pay your online invoice, we will hold your items for you until you’re ready to pick up, or just ask us to ship them when you comment with your email address. It’s that simple!
Legacy Home Decor Website
Legacy Home Decor’s website is brimming with tabletop and wall decor, floral decor, pillows and throws, coffee, wine bar and kitchen decor, seasonal decor, candles, scents and soaps, clever box signs along with stationary, totes and gifts. The website also has signup for furniture painting classes, Christmas tree decorating services and fundraising options for your organization. Although the website carries a vast array of items, the in-store selection is even greater! Purchases are available for in-store pickup or shipping (some items such as furniture/larger items may be excluded from shipping).